Support
How to reach us
For questions about Ryndix scope, stage fit, or an existing work order, email [email protected] — include your ticket number (format YL-YYMMDD-NNNN, sent by email after payment) in the subject line if you have one. Do not send passwords, Seller Central credentials, payment card numbers, or consumer personal data by email.
If you want to know who is making the judgment before you buy a work order, ask us by email and we will answer directly.
Ylemos Inc is a Wyoming corporation. Support runs by email: [email protected] is the support channel, and no telephone support line is published here. A registered mailing address is available on request, as stated in the Privacy & Data Handling page.
Ryndix: FBA Product Verdict (iOS app)
The Ryndix iPhone app is listed on the App Store as Ryndix: FBA Product Verdict — also called Ryndix Scan — bundle ID com.ryndix.scan, developed and published by Ylemos Inc. App support uses the same email channel as the rest of Ryndix.
- Scan credits and purchases — credits are consumable in-app purchases sold by Apple. Ryndix cannot issue that refund; Apple handles it at reportaproblem.apple.com. There is no subscription, so there is nothing to cancel with Ryndix.
- Sign in with Apple — the app uses Sign in with Apple so purchased credits, transactions and scan history stay attached to one account across supported Apple devices. Never email an Apple identity token.
- Deleting an app account — in the app: Account → Delete Account. This removes the profile, marketing preference, active sessions, scan history and unused credits; the retention limits are documented in the Privacy & Data Handling page.
- Where to read more — the app page, the App Store listing, and the privacy policy.
What support can help with
- Which work order fits your stage
- What inputs a service requires
- Status, revisions, or delivery of a paid work order
- Refund, cancellation, and data requests under the linked policies
- Ryndix: FBA Product Verdict app questions — sign-in, credits, scan history, or account deletion
What support cannot do
- Operate your Amazon account
- Provide free consulting conclusions before a paid work order
- Guarantee commercial outcomes