Refund & Cancellation Policy
Ryndix work orders are contracted, invoiced and collected by Ylemos Inc. This policy applies to every work order purchased through Ryndix.
Independent work orders
Each service is purchased as a separate fixed-scope work order. Completing one stage and choosing not to purchase the next stage does not cancel or entitle a refund for the stage already delivered.
Cancellation before work begins
A customer may request cancellation for a full refund, minus the payment processor's non-refundable transaction fee, if the request is received in writing before Ylemos Inc. has started research or production on the work order. Because intake and the completeness check happen before payment, production typically begins the same business day payment clears — request cancellation as soon as possible by emailing service@ylemos-inc.com with the ticket number in the subject line.
After production has started
Once research or production has started, fees already earned for work performed are not refundable. If the customer wants to stop before delivery, Ylemos Inc. will invoice or refund the difference so the customer pays only for the proportion of the scope actually completed, minus any third-party costs already committed on the customer's behalf. Change of mind after a completed deliverable has been sent is not grounds for a refund; see revisions below.
If Ylemos Inc. cannot deliver the confirmed scope
If Ylemos Inc. is unable to deliver the scope confirmed at checkout, the customer may choose between: (a) a corrected or completed deliverable within a reasonable extended timeline, or (b) a full refund if no usable deliverable has been provided, or (c) a partial refund proportional to any usable partial deliverable already provided. Ylemos Inc. will propose which remedy applies within five business days of the customer's request.
Revisions
One scoped revision round is included with each work order, to correct misunderstandings, omissions, or in-scope errors, requested in writing within seven calendar days of delivery. A request to change the underlying product, marketplace, positioning, direction, or source data is a new work order, not a revision, and is quoted and paid separately.
Chargebacks
If a customer has a concern about a charge, we ask that they contact service@ylemos-inc.com first so it can be resolved directly under this policy before filing a card-network chargeback. Ylemos Inc. will respond to a chargeback with the delivery and communication records tied to the work order's ticket number.